Q: Can I use my voucher for merchandise in the corporate store?
A: No, they can only be used towards merchandise in the recognition store.
Q: Can I use multiple vouchers towards merchandise in the recognition store?
A: Yes, you will need to have enough vouchers for the item(s) that you chose. You cannot pay the difference.
Q: Do you have a sample that I can look at?
A: Yes. Contact Tonya Kostick for the Recognition Store and Natalie Price for the Corporate Store.
Q: Will my order be placed immediately?
A: No, orders will be grouped together and placed the 15th of every month.
Q: How long will it take to receive my order?
A: Recognition store items are placed the 15th of every month. Once the order is placed on the 15th, it will take 2-3 weeks and shipped directly to Tonya Kostick to be distributed.
Q: Who do I contact for suggestions on reviews for products?
A: Contact Tonya tonya.kostick@krausanderson.com
Q: How do I know what color is shown?
A: Once you select a color from the drop down list, the image on the left will change to show the color selected.
Q: Can I exchange an item if I ordered the wrong size?
A: No, unfortunately we do not have an exchange program. We do provide sizing charts that you should review prior to selecting your item(s). We also have samples that employees can try on prior to selecting their item(s). Please contact to try on samples or for any questions Tonya Kostick at tonya.kostick@krausanderson.com.
Q: What if my item is defective, damaged or is the wrong item?
A: We will replace an item that is defective or damaged. If you received an item that you did not order we will review your order and make sure we send out the correct item. You will need to send the original item back to Tonya Kostick in the Twin Cities office.